What slows the work, and what it costs.

What you can do.

• One record per problem

  Describe it, file it under a category, and note how often it happens, how severe it is, which departments it affects and how people work around it today.

• Size it in time or money

  Record the hours or money it costs, as a best estimate or from records, with the person who can confirm it. Only people who can see financials see money.

• Estimate time from the process

  Work out the hours from the process’s cases per month and minutes per case. If those facts change, the pain point asks for a review.

• A priority you confirm

  Meridi suggests a priority from severity and deadlines, and a person confirms it with a reason.

• Found in interviews and documents

  Pain points arrive from approved interviews and, through Jumpstart, from your documents, each with its source. Nothing is added without a person’s approval.

• Guides for the conversations

  Generate an interview guide paced to the meeting, with must-ask questions first, and track what you’ve covered as you go.

• Value realizationThe starting point: the hours or cost a problem takes, as an estimate or from records, with who can confirm it.See how it works
• Process discoveryProblems kept as records, linked to the processes they affect.See how it works