Know which processes are current. And who owns them.

Three weeks into my new job, I figured out how things really get done around here.

Frank keeps our processes in binders.

Linda keeps them on sticky notes.

And in her head.

And every meeting ends the same way.

Everyone agrees, and nobody writes it down.

So I tried something new.

Meridi's notetaker joined our meetings,

and turned the conversation into action items and decisions.

Frank was not convinced.

So I sat down with him, with an interview guide,

and Meridi turned his answers into the process.

Thirty years of know-how.

Steps, owners and systems, in one place.

And he verified it.

The SOP he'd been meaning to write for years?

Drafted in minutes.

He reviewed it himself.

When something changes, Meridi flags it for review.

Linda's sticky notes are finally retiring.

Last week, Frank stopped by my desk and asked me to show him again.

New school? Maybe.

But it's how we keep what they know, current.

Meridi.

Trust the process.